Official Documents
At puma77, your privacy is not merely a legal obligation — it is a genuine commitment we take seriously every day. This document clearly explains how we collect, use, store, and protect your personal data as a player on our Malaysia online casino platform.
We know many Malaysian players feel uneasy when online casino sites "store too much data" or "share it with others without permission". This Privacy Policy is puma77's direct response to those concerns — written in plain language, not confusing legal jargon.
Data Protection Principles
Before diving into the technical details, here are the six core principles that guide how puma77 handles every player's personal data.
Puma77 collects only the data genuinely necessary to operate the platform and meet legal obligations. We do not collect data unrelated to operational purposes — there is no "collect as much as possible" approach without clear justification. Every category of data collected has a specific, accountable purpose.
All puma77 player personal data is protected with 256-bit SSL encryption during transmission and storage — the same security standard used by online banking. Access to the player database is restricted to staff who genuinely require it to carry out their duties.
Puma77 does not sell, rent, or trade players' personal data to any third party for marketing or other commercial purposes. Your data belongs to you — we only use it for the purposes you have consented to, namely to operate your account and deliver platform services.
Puma77 players have the right to access, correct, or request deletion of their personal data at any time. You may also opt out of marketing communications, update your account information, and request a copy of the data we hold about you through our available customer service channels.
Players' personal data is not stored indefinitely without purpose. Puma77 sets appropriate data retention periods based on the type of data and legal requirements. Once the retention period expires or an account is closed, data that is no longer needed will be securely deleted or anonymised.
In the event of any data security breach affecting players' personal information, puma77 is committed to notifying affected players within a reasonable timeframe. We will also take immediate steps to contain the impact of the breach and prevent a recurrence.
Overview
This table provides a concise overview of the data collected, why it is needed, and how long it is retained. Full details are available in the sections below.
| Data Type | Purpose of Collection | Shared With | Retention Period |
|---|---|---|---|
| Full name & date of birth | Identity verification (KYC) | Not shared | For the duration of the active account + 5 years |
| Malaysian phone number | Login, OTP, customer service | Not shared | For the duration of the active account |
| Payment details (e-wallet / FPX) | Deposit & withdrawal process | Payment processors (encrypted) | 5 years (legal obligation) |
| Gaming history & betting records | Account records, customer support, compliance | Not shared | 5 years from the transaction date |
| IP address & device data | Security, fraud detection | Not shared | 90 days |
| Cookie & browser session data | User experience, site performance | Not shared | Up to 12 months |
| Customer support conversation records | Quality control, support reference | Not shared | 2 years |
All retention periods are subject to applicable Malaysian legal obligations. Data may be retained for longer periods if required by law or ongoing legal proceedings.
This Privacy Policy ("Policy") describes how puma77 ("Platform", "We", "puma77") collects, uses, stores, discloses and protects the personal information you provide or that we collect when you use our online casino platform at puma77.site.
In this document, "Personal Data" refers to any information that can be used to identify you directly or indirectly — including your name, phone number, email address, payment information, device data and platform usage history. "Player" or "You" refers to any individual who registers for, visits or uses puma77's services.
This Policy applies to all players accessing puma77.site from any location, including those using mobile devices, laptops or any other device. By registering an account or continuing to use the puma77 platform, you agree to the data collection and use practices described in this Policy.
Puma77 collects personal data through two main methods: information you provide directly during registration or use of the platform, and information collected automatically while you browse our website.
Data you provide directly:
Automatically collected data:
Puma77 only uses collected personal data for legitimate and appropriate purposes. Every use of data has a clear and accountable justification. The following are the primary purposes for which your personal data is used at puma77:
Puma77 processes players' personal data on the basis of one or more valid legal grounds. We do not process data arbitrarily — every processing activity has a clear basis under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable laws.
You have the right to withdraw consent you have given at any time, in particular for marketing communications. Withdrawal of consent will not affect any processing that took place prior to the withdrawal, or processing carried out on another legal basis.
Puma77 does not sell, rent, or trade players' personal data to any third party for commercial purposes. However, there are limited circumstances where puma77 may need to share certain data with specific parties in order to operate the platform:
All third parties receiving data from puma77 are required to comply with data protection standards equivalent to or stricter than those of puma77 itself. We are not responsible for the privacy practices of third parties that operate entirely independently of puma77.
Puma77 implements comprehensive technical and organisational security measures to protect players' personal data from unauthorised access, loss, destruction, or disclosure.
While puma77 takes all reasonable steps to protect your data, no system can guarantee absolute security. You also play a role in keeping your account safe — always use a strong password, never share your login details with anyone, and log out of your account when you are done using a shared device.
Puma77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored in your browser when you visit our website. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings. Disabling certain cookies may affect the functionality of the puma77 platform. For instructions on managing cookies in popular browsers such as Chrome and Safari, refer to the respective browser's official documentation. Puma77 does not use third-party cookies for advertising or cross-site tracking purposes.
As a puma77 player, you have several protected rights regarding your personal data. Puma77 respects and facilitates the exercise of these rights. Below are your rights and how to exercise them:
To exercise any of the rights above, submit your request by email to support@puma77.site with the subject line "Personal Data Request", or contact us via live chat. We may need to verify your identity before processing the request in order to protect your privacy.
The puma77 platform is intended exclusively for individuals aged 18 and above. Puma77 does not knowingly collect or process personal data from individuals under the age of 18. Our age verification system uses the date of birth provided during registration to confirm player eligibility.
If we discover that personal data of a minor has been collected inadvertently, we will promptly take steps to delete that data and close the relevant account. Parents or guardians who have reason to believe their child has registered on puma77 without authorisation are urged to contact us immediately at support@puma77.site.
Puma77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments to this Policy will be communicated to players via a prominent notice on the puma77 website or through a message to registered players at least 7 days before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how puma77 protects your information. If you have any questions about the amendments made, our team is available to assist in Bahasa Melayu through the support channels provided.
If you have any questions, concerns, or complaints regarding how puma77 handles your personal data, we strongly encourage you to contact us directly. Our team is ready to assist in Bahasa Melayu and will make every effort to respond to each enquiry thoroughly and honestly.
If you are not satisfied with puma77's response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through the relevant official channels. We always endeavour to resolve any privacy issues internally first, before they need to be referred to an external party.
Your Rights
Puma77 respects and facilitates the exercise of all your personal data rights. Contact us at any time to exercise any of these rights.
Request a copy of all personal data puma77 holds about you. We will provide it within 14 working days in a clear, easy-to-understand format.
Correct any inaccurate or incomplete personal data. Basic information can be updated directly in your account settings.
Request deletion of your personal data, subject to legal retention obligations related to financial transactions.
Object to the processing of your data for marketing purposes at any time. Opt-out requests from marketing lists will be honoured immediately, no questions asked.
Request a restriction on data processing under certain circumstances, such as during an investigation into data accuracy or while you are considering closing your account.
Receive your data in a structured, machine-readable format for transfer to another platform should you choose to do so.
To exercise any of the rights above, contact us at support@puma77.site with the subject line "Personal Data Request".
Frequently Asked Questions
All games on puma77 are for entertainment purposes only. For players aged 18 and above only. Play within your means. If gambling is starting to have a negative impact on your life, contact the Helpline: 1800-88-3433. Read more about Responsible Gaming
Your privacy is our priority. Register for free, deposit from as little as RM5 via Touch 'n Go or DuitNow, and enjoy over 500 games with the peace of mind that your data is fully protected.
For individuals aged 18 and above only. Play responsibly.